Machinex streamlines service support with new online platform

Machinex unveiled a new product at WasteExpo 2025, the Machinex Gateway. This innovative online platform is designed to streamline parts quote requests and maintenance processes, reinforcing Machinex's commitment to delivering comprehensive support services. 

Key features of the online Machinex Gateway include:  

• Interactive equipment visualization: A 3D viewer allows users to rotate, isolate, or adjust transparency on components, enabling one-click part selection directly to the cart. 
• Quick part search and selection: Easily locate parts via the intuitive search bar, equipment list, or serial number — or select them directly from the 3D model. 
• Streamlined quote requests: Add parts to your quote cart and send requests directly to your Machinex representative with all relevant part details included. 
• Centralized technical resources: Access key documentation such as maintenance manuals, schematics, warranty details, and step-by-step tutorials — all in one organized location. 
• Quote traceability: Track and review past quote requests to maintain a complete history of your equipment's parts and services. 

"This platform was built with our customers in mind—to make equipment management and maintenance easier, faster,  and more intuitive," said Jean-Michel Paré, chief operating officer at Machinex. "The Machinex Gateway is a natural evolution of our support services, empowering users to take control of their equipment with greater confidence and visibility." 

"We are extremely proud of the Machinex Gateway launch," adds Paré. "Our goal is to continuously enhance the platform with new features and an ever-evolving user experience."