E-Crane Launches myE-Crane Application; the Next Generation in Service Logistics
E-Crane International USA, Inc., the Ohio-based manufacturer of high production bulk material and scrap cranes, is proud to announce the roll out of the “myE-Crane Application”. This simple to use application works with a smart phone and keeps the equipment operator, maintenance technicians and management staff up to date and informed IN REAL TIME. According to E-Crane, the goal with this technology is to allow direct communication from the E-Crane operator to the E-Crane company service group. All communication and actions are data-based, preventing miscommunication.
A secure iPad located in the operator cab lets the operator report a problem with the click of a button. This creates a service ticket and immediately notifies management and technicians assigned to that E-Crane. All communication between the operator and technician is recorded and tracked, along with any spare parts that are added to the ticket. If the issue requires E-Crane service personnel on site, the application even tracks the technician location and sends a notification when the technician is on site. Once a ticket is closed out, all data is stored as a report within the app.
MyE-Crane is designed to ensure that everyone associated with the E-Crane machine in their operation is well informed, and all services are tracked and reported. The new application will completely streamline the technician deployment process, shorten response time, reduce down time and provide instant reports for E-Crane customers. E-Crane International USA says they are always looking for ways to improve and achieve solutions for customers, and the “myE-Crane” application is another step toward improved customer service.