RFID cart delivery and management system enhances collection

FleetMind Solutions, Inc. now offers waste and recycling companies a Web-based application for the automated management of individual carts and customers. “Waste and recycling firms place the highest value on ensuring accurate service delivery and a problem-free customer experience,” said Martin Demers, CEO of FleetMind. “To help them achieve this, we provide a comprehensive cart delivery and management system. Using RFID tags, each can or cart can be associated with a specific customer address. Drivers can quickly verify cart details by scanning with handheld devices. Inventory management capabilities can update backend databases in real-time on service or replacement and repair requirements.” Using FleetMind’s cart management system, carts are associated to each customer with RFID tags and GPS geo-coding positioning. The information thus captured is fed back to a back office/dispatch system. The appropriate truck then implements the dispatched route and the lifts are confirmed automatically when the FleetLink on-board system reads and recognizes the cans collected from their RFID tags, thereby automating the service verification process. For exceptions, drivers can send messages to the back office to advise sales of new customers not indicated on the route, or maintenance of any carts needing repair.

Plus, after each stop, the confirmation data is sent immediately to the back office, allowing customer service representatives to respond to customer inquiries or complaints with real-time data.

“Our enhanced cart delivery and management system delivers better service through real-time access to information and immediate response capabilities,” added Mr. Demers. “As a result, our Waste and Recycling customers are reporting a sharp increase in truck productivity and a significant reduction in the time it takes to deal with customer service inquiries and complaints.”