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Fleets & Technology

Daimler Trucks North America Introduces New Technology to Enhance the Customer Experience

Daimler also announces a tripling of Online Parts Orders Through eCommerce Platform

Daimler Trucks North America (DTNA) has announced technological innovations to improve the customer experience with the introduction of Express WriteUp and updates to Uptime Pro. 

Express WriteUp is a mobile application that allows service advisors to wirelessly create a complete repair order. When a vehicle arrives at the service location, the service advisor can obtain all necessary vehicle data by scanning the VIN or QR code that is located on the door pillar. The application instantly loads all warranty coverage, repair history and Detroit Connect Virtual Technician details.

"A scanned vehicle number eliminateshuman entry errors and further speeds the overall repair process," saidMarty Kubiak, manager, central service systems, DTNA. "An incorrect VINcan create many problems downstream of the repair process. The intake processfor a truck repair is the first and most critical step."

After a vehicle is received through ExpressWriteUp, Uptime Pro helps dealers to stay connected with the customerthroughout the repair and manage the repair more efficiently. Uptime Proconnects to the dealer management system and enables several external feeds toallow email and text messages to be sent to customers. Additionally, emailresponses from customers are automatically logged back to the repair order.

"You can't have a network without a communications platform," said Dan Stevens, COO/partner, Lonestar Truck Group, one of DTNA's largest dealership groups in the Southwest U.S. "UptimePro is that platform. Our customers want greater transparency throughout the repair process and Uptime Pro is the answer."

The suite of technology applications thatDTNA has created makes the network more effective when servicing a customer. Itsaves time and ensures that the most accurate information is availablethroughout the service process.

"I can't tell you how many steps I have saved by using Uptime Pro. Now all I have to do is look up the repair order,read the list of comments from everyone and then I'm able to give the customer an update without having to track anyone down," said Scott Masterson, service advisor and continuous improvement coordinator, Peach State Freightliner. "Anytime the repair order is touched, a note is put into Uptime Pro. This ensures all information is easily accessible, accurate and up to date."  

Daimler Trucks North America Triples Online Parts Orders Through eCommerce Platform

Daimler Trucks North America (DTNA) has also announced that it has tripled online parts orders through its eCommerce platform, Pinnacle Truck Parts.

Pinnacle Truck Parts is a leading-edge eCommerce website that delivers increased uptime by simplifying and expediting the parts ordering process. This robust tool streamlines the parts ordering process by providing online, real-time competitive pricing and parts availability for over 650,000 SKUs from dealer and parts distribution center inventories.
With the expansion of Pinnacle Truck Parts to more than 300 parts and service locations across North America, DTNA is leveraging state-of-the-art functionality and technology solutions to improve efficiency for customers.

"We designed Pinnacle Truck Parts to provide customers with a fast, reliable and simple solution," said Pam Perez, manager, eCommerce program, DTNA. "Combining the digital ordering process with DTNA's optimized supply chain and dealer network is a fantastic solution for ordering and purchasing parts."

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Paper Recycling
Plastics Recycling
Wood Recycling

​Green Recycling first in UK to invest in Max-AI robotic sorting technology

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Keestrack introduces it's new R5e hybrid impact crusher unit

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Composting

Building on the Model Compost Rule Template

Building on the Model Compost Rule Template

Consider these facts. There are more than 4,700 facilities composting organics in the U.S., as per the "2017 State of Organics Recycling in the U.S." report released this fall by BioCycle magazine. There are 3,007 counties in the United States, most of which are required to update solid waste management plans on a regular basis. More than half of all U.S. states are in the market for a regulatory update and many of the rest are in the process of updating outdated regulations. That's a lot of regulatory and legislative action on the horizon for the compost manufacturing industry. 

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Martin Weissburg appointed President of Mack Trucks

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Breaking down the factors behind scrap glass prices

Machinex’s Pierre-André Mongeon at the Quebec City glass recycling facility.

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Harvest Quest inoculants Key to Charleston County’s rise to compost industry leader

Charleston County uses Harvest Quest inoculants and the modified aerobic static pile method.

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Fleets & Technology
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​Daimler Trucks North America Announces Changes in Senior Management

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GreenMantra Technologies Launches New Website

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​SENNEBOGEN'S MAXCAB NOW OFFERS MORE COMFORT

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Organics Recycling
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Burning through waste, cooking up compost

Jeff Barber, yard waste and landfill manager for the Rapid City Solid Waste Division, with their recently acquired 6800BT horizontal grinder.

Jeff Barber has worked at the Rapid City Solid Waste Division, in South Dakota, for 18 years and currently manages their yard waste and landfill operations. The division also provides residential collection of curbside recycling and operates an MRF. Barber's team produces three different types of compost, made from incoming MSW (municipal solid waste) or yard waste, including a 50/50 MSW/yard waste mix. The MSW and 50/50 composts are processed in a controlled environment, with the yard waste operation manually watering and turning the material to maintain an aerated, hygienically safe and finished product.

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Plastics Recycling

Creating an acceptance for recycled materials

Stefan Kaiser, Manager of the Recycling Division at Vecoplan AG.

Mr. Kaiser, what is the importance of the recycling economy for Vecoplan?
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Electronics Recycling
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STEINERT's KSS multi-sensor system: a flexible combination sorting solution for electronic waste (WEEE)

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Commencing work at STEINERT's Test Centre in Cologne in May, 2015, Swiss company Bühlmann Recycling prepared an especially demanding sorting task for the applications specialists. The challenge was to use a flexible facility (i.e. one that could be adapted to future input materials) to manufacture a variety of products so that the investment could continue to safeguard the future. The feed bunker contained electronic waste (WEEE). Today, after approximately two years, the facility is being operated by STEINERT partner MWN in Lyss, Switzerland, where it produces the desired results.

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